At ivooe.com, customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed.
If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issues with your order!
The customer can purchase electronic products on ivooe.com, different products will enjoy corresponding warranty services.
IVOOE guarantees return within 15 days after delivery if you are not satisfied with our electronic products. The return logistics cost shall be paid by the customers.
15 Day Returns Warranty
Customers can contact us within 15 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center.
One Year Repair Warranty
For dashcams, customers can enjoy the 12-month free repair warranty on ivooe.com.
And for all we know, very few of the companies can give out such long-period warranty as to the high expense of the repair handling fee. While for ivooe.com, devoting ourselves to helping and satisfying our respected customers is our permanent goal. Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair.
Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however, customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customer’s responsibility in such cases.
THE WARRANTY DOES NOT APPLY TO THE FOLLOWING
1、Damage due to accident, misuse, abuse, alterations or vandalism, falling down(four corners of the dashcam fall is not covered by the warranty)
2、Improper or inadequate maintenance.
3、Unauthorized modification or commercial use.
4、Damage in return transit.
4、Unsupervised use by children under 18 years of age. For the warranty details regarding other goods, please refer to the manufacturer’s original enclosed instruction manual.